Delivery Information
1. Shipping Methods
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Standard Shipping:
Estimated delivery time: 7–15 business days (varies by destination).
Best for non-urgent orders with cost-effective transit. -
Express Shipping:
Estimated delivery time: 3–7 business days.
Priority service for urgent needs, with tracking provided. -
Custom Shipping Options:
For bulk orders or special requirements, contact our customer service for tailored solutions.
2. Shipping Rates
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Domestic Rates (In China):
Free standard shipping for orders over $20. -
International Rates:
Calculated based on destination, weight, and package size.
3. International Customs & Duties
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Additional Fees:
Import duties, taxes, or brokerage fees may apply, depending on your country’s regulations. These are the buyer’s responsibility.
Tip: Check your local customs website for duty rates before ordering. -
DDP (Delivered Duty Paid):
Available for select destinations. We prepay duties/taxes, offering a hassle-free experience. Contact us to confirm availability.
4. Tracking & Delivery
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Order Tracking:
All international orders include a tracking number. Log in to your account or check email updates for real-time status. -
Delivery Timeframes:
Transit times exclude customs clearance delays (typically 1–5 days). Remote areas may experience extended delivery.
5. Returns & Refunds
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International Returns:
Returns must be initiated within 30 days of delivery. Buyer covers return shipping costs unless due to our error. -
Refund Process:
Refunds issued upon receipt of returned items in original condition.
6. Additional Tips
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Customs Forms:
We declare item value as "commercial sample" to minimize duties (where applicable).
Disclaimer: This does not guarantee duty exemption; final responsibility lies with the buyer. -
Contact Support:
For urgent inquiries, email sales@tcmhubmall.com. Our Customer service team speaks English
We're committed to making your global shopping experience smooth and transparent. If you have questions, don't hesitate to reach out!